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Head Office: 0242 781341–2/+263 713445250
Services: 0242 757551/0714 377050/086 7700878/83

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FAQs
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The policyholder shall pay all arrears at the current rates up to date.

There is no refund of premiums paid. The premiums paid from policy inception to-date provided cover for the respective period.

You have the option to downgrade your cover level to one that you can afford.

We accept Cash, Swipe, Ecocash, Transfer, and Stop orders.

You find our biller codes displayed at every Moonlight cash office. The biller codes are also available on our Facebook page, Twitter, Instagram, and Moonlight WhatsApp no. +263734066999.

Call or visit our offices nationwide to get information on the current premiums.

Call or visit our offices nationwide to get information on the premiums in arrears.

Our professional undertakers nationwide.

At Moonlight website and Moonlight social media pages; Facebook page, Twitter, Instagram, and Moonlight WhatsApp no. +263734066999.

At Moonlight offices nationwide and our email address info@moonlight.co.zw

You should complete an updated application form to remove other dependants on your policy.

You should complete a proposal form and pay the premium required.

Visit or call the client service office nationwide

Visit or call our client service offices nationwide. The prescribed turnaround time is 90 days.

The Ecocash payments made using the wrong account goes into our suspense account. We can retrieve the payments if you provide the message of the transaction and the phone number. The payments will be credited to the correct policy number.

Visit our website portal for vacancies or call our offices nationwide.

An MCP policy lapses after one month of grace period and three months of reinstatement period. A lapsed MCP policy is a terminated contract, and one has to open a new policy.

Visit or call the client service office nationwide/Moonlight WhatsApp.

Visit Moonlight SA website link for more information.

Your policy should not exceed 60 days without payment of premiums.

A policy document/membership card is issued within one month after applying for a policy, after the first premium has been paid and there are no missing details.

A person who is not on the policy is not covered even if they have the same surname and therefore services cannot be provided.

In the event that a policyholder opts to use a different service provider, the refund will be based on the terms and conditions of the policy irrespective of the expenses incurred.